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Internal Systems Engineer
- Manage and support hybrid infrastructure across on-premises, private cloud, and public cloud platforms, including Microsoft 365, Azure, and VMware-based IaaS environments
- Administer and maintain hosted datacentre platforms (Zettagrid and iseek), working with VMware Cloud environments to manage virtual machines, networking constructs, storage, and resource optimisation
- Support physical datacentre infrastructure, including server hardware, virtualisation hosts, networking, and storage systems, ensuring resilience, availability, and performance across environments
- Deliver and contribute to infrastructure projects such as datacentre migrations (iseek to Zettagrid), platform standardisation, and SD-WAN rollouts across multiple sites
- Implement and maintain monitoring solutions using platforms such as Zabbix, developing custom triggers, dashboards, and alerting to improve visibility and enable proactive incident detection
- Respond to incidents and major outages, performing deep technical troubleshooting across networking, compute, storage, identity, and cloud layers, and contributing to root cause analysis and preventative improvements
- Work closely with internal Information Security teams to remediate vulnerabilities, enforce security baselines, manage privileged access, and support audit and compliance initiatives
- Manage infrastructure changes through formal change control processes, including planning, risk assessment, stakeholder communication, and after-hours execution to minimise customer impact
- Maintain and improve technical documentation across environments, ensuring systems, configurations, and processes are accurately captured and aligned with operational standards
- Collaborate with service delivery, project, and security teams to deliver consistent, scalable, and secure outcomes across a large-scale MSP environment
